Policies

Dig deeper and learn more on how we can help you!

Becoming a Client of the the Furry Godmother Is Simple

During our initial consultation you’ll decide how often you want us to visit, and what services you would like performed. Consultations last between 20 – 30 minutes.

Plan Before You Go Away
Scheduling and Cancellation Policy

We utilize a 24-hour scheduling and cancellation policy to make certain all clients receive first rate service. If you call or email to schedule or cancel a visit with less than 24-hour notice, you will be charged an additional $5.00 fee.

Payments and Deposits

If you are a first-time client, we require full payment up-front. Payment can be in the form of cash, check, or money order, made at the time of our consultation. Or can be sent electronically through Paypal (using bank draft, credit, or debit card). If you choose Paypal, we will send an email invoice.

If you are an existing client, we request payment on the first day of service, which should be placed in a sealed envelope, and left in a prominent place in your home. Please note: Checks returned by the bank for any reason, are subject to a $25.00 fee

Weather Conditions

During extreme weather conditions, severe storms, extreme heat and humidity, we keep dogs outside ONLY as long as it’s comfortable for them. However, we do whatever we can to make it easier for them to relieve themselves before returning home.

Holiday Rates

There is an additional surcharge for services provided on the following major holidays…

Important: Notify Us of Your Return

Please contact us within two hours of returning home. If we don’t hear from you, and cannot reach you, and additional visit may be necessary to ensure the safety, and comfort of your pet(s). This will incur an additional charge.

Security Keys
Picture of a key on a wooden door key hole

Most of our clients prefer that we keep a copy of their key(s) in our safe (in an undisclosed location), which allows us to provide short-notice service in the future. If you prefer us to return your key(s), there will be a $20 drop-off charge at the end of our service, and at the beginning of our next service. Keys are either dropped off in person, or sent Certified mail.

We tag your keys with a customized bar code and never place any other identifying information on your key(s). Our insurance policy covers lost keys. If we lose your keys, we will pay to have your house re-keyed.

If you have electronic access to your home via garage doors, remote controls, etc. We will still need copies of your keys during your service period in the event of an electrical outage.

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Let Us Take Exceptional Care of Your Furry Friend. We Are Here To Help!